Frequently Asked Questions (FAQ)

Last updated: 6 October 2025

Welcome to the Prestige Case FAQ page.
Here you’ll find answers to the most common questions to ensure a smooth and transparent shopping experience.
If you need more information, please contact us via our contact page or by email at support@prestige-case.com.

1. How long will delivery take?

Estimated delivery times are as follows:

  • Processing time: 1–2 business days (Monday to Friday)

  • Transit time: 5–7 business days (Monday to Friday)

  • Estimated total delivery time: 6–9 business days

For more details, please see our Shipping Policy.

2. Do you offer free shipping?

Yes. Shipping is completely free for all orders delivered within the United Kingdom.
For more information, check our Shipping Policy.

3. Where are you located?

Prestige Case is a brand specialising in premium protective phone cases and accessories.
Our registered office is based in Aix-en-Provence, France, and we currently ship exclusively to the United Kingdom.

4. What payment methods do you accept?

We accept the following secure payment methods:

  • Visa

  • MasterCard

  • American Express

  • PayPal

All transactions are processed securely using SSL encryption.
See our Terms of Service for more details.

5. What should I do if I receive a defective item?

We replace any defective or damaged item free of charge.
Please contact us within 7 days of delivery and include photos of the issue.
More details are available in our Refund & Return Policy.

6. Can I cancel my order after placing it?

Yes, you can cancel your order within 24 hours after it has been confirmed.
Please contact our customer support as soon as possible at support@prestige-case.com.

7. What is your return policy?

We offer a simple and transparent return process.
You can return both defective and non-defective products within 14 calendar days after delivery.
Full terms are available in our Refund & Return Policy.

8. When will I receive my refund?

Once your return is received and inspected, we will issue a refund within 14 calendar days.
The refunded amount should appear on your original payment method within 7 business days, depending on your bank.
See our Refund Policy for more information.

9. Do you offer a warranty?

Yes, all our products come with a 30-day warranty from the delivery date, covering any manufacturing defect.
See our Refund & Return Policy for details.

10. How can I contact customer service?

You can reach our support team through the Contact Us page or by email at support@prestige-case.com.
We typically respond within 1–2 business days.

11. Do you ship internationally?

At the moment, we only ship within the United Kingdom.
International delivery is not available.

12. Do you have a physical store?

No. Prestige Case operates exclusively online.
This allows us to maintain fair prices and a wider product range.

13. Do you accept bulk or wholesale orders?

Yes, we accept bulk and business orders.
Please contact us at support@prestige-case.com for a personalised quote.

14. How can I exchange an item?

Exchanges are possible, subject to product availability.
All details are explained in our Refund & Return Policy.

15. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and link.
Please allow up to 24 hours for tracking information to update.

Contact information

Company name: BERTRAND Gabriel (Prestige Case)
Address: BAT 8 – Résidence Saint Benoit, Avenue Henri Mauriat, 13100 Aix-en-Provence, France
Email: support@prestige-case.com
Phone: +33 7 57 82 86 89
Contact form: https://prestige-case.com/pages/contact
Customer service hours: Monday to Friday, 9 a.m. – 5 p.m. (CET)
Average response time: 1–2 business days